1. Description of What We Sell
At MedWave Group LLC, we offer advanced light therapy designed for wellness, pain management, and body contouring. Our products use Narrow Light ™ (NLT) and Shockwave technology, a non-invasive therapeutic solution.
Our Core Products
- Endo Narrow Light Panel: A consumer-focused red light therapy device designed to treat pain from Endometriosis and overall reproductive health.
- Neuro Narrow Light Panel: A professional-grade light therapy panel used for pain relief and systemic inflammation treatment in healthcare settings.
- Contour Panel: A high-performance light therapy panel for inch loss, body contouring, and overall wellness, available to both healthcare providers, gyms and beauty therapists.
Device features:
Advanced 810 nm & 635 nm red light therapy for deep penetration and therapeutic benefits.
Durable, medical-grade materials with a sleek, professional design.
Easy-to-use interface with guided protocols for best results.
Our devices are not intended to diagnose, treat, cure, or prevent any disease.
The Customer acknowledges that the products are not a substitute for professional medical advice, diagnosis, or treatment
2. Purchase Currency
We have different pricing packages available. Prices are not listed on the website. Our consultants will discuss the pricing options with prospective buyers in detail. All prices are in USD, GBP and ZAR.
Each Customer will receive a detailed purchase agreement that will further outline the conditions of the purchase.
3. Customer Service Contact Information
We prioritize seamless communication and are available for inquiries, support, and troubleshooting.
📧 Support Email: [email protected]
📧 General Inquiries: [email protected]
📞 Phone: 917-720-3756
4. Fulfillment Policies
Refund Policy
- All sales are final. We do not offer refunds after purchase.
- Customers should carefully review product details before purchasing.
Shipping & Delivery Policy
- Orders ship from our Missouri warehouse within 7-14 days.
- Customers receive tracking information upon shipment.
- Accurate delivery addresses must be provided to avoid delays or lost shipments.
Return Policy
- Returns are accepted only for defective or damaged products.
- Customers must report issues within 7 days of receipt and follow return instructions.
Cancellation Policy
- Pre-orders and subscription-based services may be canceled before order fulfillment.
- Once shipped, orders cannot be canceled.
Warranty Policy
- We have a 1 year and 2 year warranty on our products depending on which package you go for.
5. Legal or Export Restrictions
Certain products may be subject to international shipping restrictions due to regulations. Customers are responsible for verifying compliance with their country’s import laws before purchasing from any country that does not fall under our service area currently.
6. Privacy Policy
Protecting customer data is our priority. Our Privacy Policy outlines:
- How we collect, use, and store customer data securely.
- Compliance with international privacy laws (e.g. GDPR, CCPA)
- Data encryption and security measures to prevent unauthorized access.
View our full Privacy Policy for details.
7. Business Address
MedWave Group LLC
1309 Coffeen Avenue, STE 11495, Sheridan,Wyoming, 82801
8. Terms of Promotions & Discounts
- Promotional offers, discounts, or free trials will have clear terms & conditions stated in the purchase agrrement
- Customers should review all eligibility requirements, expiration dates, and usage limitations before redeeming offers.
9. Website Security & Payment Protection
We adhere to PCI compliance standards and employ strict security measures to protect customer data.
SSL Encryption – All transactions are secured via HTTPS.
Fraud Prevention – We use advanced security protocols to detect and prevent card testing fraud.
Secure Payment Processing – Customer payment information is never stored by us.
Learn more about Stripe’s PCI compliance .
10. Accepted Payment Methods
We accept a variety of trusted payment methods:
Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
Wire Transfer to our bank account
11. Card Network Compliance
As an online merchant, we adhere to the rules set by major card networks, including:
- Visa Rules and Regulations
- Mastercard Rules
- American Express Merchant Guide
- Discover Network Rules (available upon request from Discover)
Customers and merchants should review these rules to understand their rights and responsibilities.
